Doug Lawrence

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You are here: Home / General and Legal Information / Terms and Conditions of Supply

Terms and Conditions of Supply

Service delivery terms and conditions and cancellation policies

These terms and conditions apply to training delivery, consulting, and other services and are subject to the Laws of England and Wales.

Cancellations (for services including speaking events, seminars, workshops, and training)

  • Cancellations received up to 10 business days prior to training will not be charged the training fee. Any expenses incurred by ourselves such as flights will be charged in full with a 10% administration charge.
  • Cancellations 3-10 business days prior to training will be invoiced the full training fee. As a courtesy, we will provide you with a ‘voucher’ entitling you to 50% of your payment (excluding expenses) toward a future course within one year of the cancellation date.
  • Cancellations 1-3 business days prior to training, and ‘no-shows’, are subject to payment for the full amount without future training credit.
  • Please note that if you do not cancel or do not attend, you will be charged in full.

Changes

  • Participant substitutions may be made at any time.
  • We reserve the right to cancel or change any course at any time without prior notice and for whatever reason. In such circumstances, any payments will be refunded unless an alternative date can be agreed.

Postponement

Postponement/change of date by you the client less than 10 working days before the course starts will incur a 10% administration charge, less than 10 working days before the course starts will incur a 50% administration charge and less than 5 working days before the course starts will incur an 80% administration charge.

Liability

We are not responsible for any subsequent damage or consequential loss related to the services provided or offered.

Website usage terms & conditions

We have a separate page for our website terms and conditions.

Testimonials

Client testimonials are important to me. I’m very grateful for clients choosing my services and their feedback which helps me and my team to continually develop our offerings. Courses and workshops run across the globe as in-company, conference workshops, or on-line events. Call us on US: +1 (347) 901-4949 / UK: +44 (0) 20 3287 7001 or email mail[@]douglawrence.com to discuss how our courses and workshops can help your organisation.

Sales Training for Translation Providers

Selling Translations® is the World’s leading professional Translation Industry Sales Training. Over 6,000 translation industry professionals from more than 120 countries have completed our courses either in-person or on-line. Topics include sales strategy, the translation industry, basic and advanced selling techniques, and account management.

Advancing your Freelance Translation Career is aimed at translators who have been freelancing for some time and want to focus on finding premium work with high-quality agencies and direct clients.

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